Leadership & Management.

  • High Performance Leadership
  • Effective Supervisory Skills

  • Effective Communication Skills

  • Change Management

  • The Trust Factor

  • The Powers of Persuasion

  • Emotional Intelligence

  • Effective Hiring Skills

  • Conflict Management

  • Successful Project Management

  • Diversity

    1. High Performance Leadership

From Control to Empowerment, Bringing out the best in you so you can bring out the best in others

About the Programme

Leadership is a significant part of the answer to whatever challenges our organizations may face. In this programme, participants will learn how to become an outstanding leader within their organizations by understanding the five practices of the world’s greatest leaders, learning to create a compelling vision of the future and becoming a leader that empowers others to bring out their best.

Target Audience: Leaders and Senior Managers

Course Contents

The principles and practices you learn in this program are based upon observation and research from foremost authorities in the field of leadership, and are divided into the following modules:

Module 1: Principles of Leadership

Module 2: Practices of Empowering Leaders

Module 3: The Five Leadership Roles

Module 4: Leadership Practices

Module 5: Personal Productivity

Module 6 Fundamentals of High Performance Teams

Module 7: Performance Expectations

Module 8: Empowering Others for Success

Duration: 3-5 days

2. Effective Supervisory Skills

A great leader inspires others to find confidence in themselves

About the Programme

Supervisors are responsible for creating a link between upper management and front-line employees, and have dramatic impact on employee performance and behaviour. Participants will gain an understanding of their roles in the organization, and assist them in creating a personalized action plan to assist in their professional growth and personal development.

Target Audience: New and Existing Supervisors and Middle Management.

Course Contents

Part 1: The Effective Communications

Part 2: Legal Considerations for New Supervisors

Part 3: Leadership and Vision

Part 4: Motivating Others

Part 5: Enhancing Your Supervisory Skills

Duration: 3 days.

3.  Effective Communication Skills

The Art of Communication is the Language of Leadership

About The Programme

Effective communication is an essential skill in today’s fast paced business world. The programme will help attendees to understand the role communication plays in leadership, and develop the communication skills that results in more effective performance and higher productivity.

Target Audience: Leaders, Managers and Employees.

Course Contents

This programme is delivered in 2 modules,

Module 1: Effective Communications

Module 2: Communication Skills for Supervisors

Duration: 1-2 days.

 

4. Change Management

The future is guaranteed to bring more change, not less!

About the Programme

Change is a constant, challenging part of the workplace environment, and is both a strategic advantage, and essential to doing business successfully in the 21st century’s chaotic business environment. Participants will acquire the ability to effectively manage change, become change resilience and enhance their change leadership skills.

Target Audience: Leaders, Managers and Employees.

Course Contents

The programme is delivered in two modules;

Module 1: Managing Change

Module 2: Leading Others through Change

Duration: 2 days.

5. The Trust Factor

Creating Win-Win Relationships

About the Programme

When trust is absent, relationships are characterized by an adversarial attitude, rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision. In this program, participants will learn how to interact with others in ways that build trust and win-win outcomes and dramatically increase their effectiveness with others.

Target Audience: Leaders, Managers and Employees

Course Contents

The training comes alive as you participate in experiential exercises and role-playing helping you internalize the principles and skills that are taught. The programme is delivered in 8 modules, as follows:

Module 1: The Trust Imperative

Module 2: Collusion

Module 3: Change of Heart

Module 4: Face-to-Face Communication

Module 5: Interpersonal Dialogue: Core Principles .

Module 6: Interpersonal Dialogue: The Steps

Module 7: Harnessing Harmful Behaviour

Module 8: Strengthening Our Relationships

Duration: 4 days.

 

6. The Powers of Persuasion

About the Programme

In the corporate environment of the 21st century persuasion skills are necessary in leadership, selling and team effectiveness. This course participants will acquire effective persuasion skills by understanding the elements of powers of persuasion and how to apply individual Powers and Power combinations in each persuasion encounter.

Target Audience: Leaders, Managers and Employees

Course Contents

  • The Friendship Power:
  • The Authority Power:
  • The Consistency Power
  • The Reciprocity Power
  • The Contrast Power
  • The Reason Why Power
  • The Hope Power

Duration: 3 days.

7. Emotional Intelligence

A Pathway for Personal Success

About the Programme

. Author Daniel Goleman in best-selling book entitled Emotional Intelligence first made the powerful case through both brain and behavioural research that our definition of intelligence as measured by IQ is way too narrow and ignores a critical range of abilities that matter immensely to our success in life. These include such factors as self-awareness, impulse control, personal responsibility, social adeptness, etc. These Personal Mastery elements are the foundation for professional success. This programme seeks to nurture and strengthen the participant’s emotional intelligence.

Target Audience: Leaders, Managers and Employees

Course Objectives

People who attend this program will learn a set of principles that will change the
way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness and their ability to handle the challenges/opportunities of the workplace. Such a personal transformation forms the foundation for organizational transformation.

During this program you will learn principles and participate in exercises that will allow you to truly become master of your own life.

Course Contents

Principles of Self-Mastery

Module 1: The Integrity Model

Module 2: Conquer Your Key Moments

Module 3: Embrace Reality

Module 4: Exercise Responsibility .

Module 5: Clarify Your Vision

Module 6: Define Your Purpose

Module 7: Act with Integrity

Module 8: Value Who You Are

Duration: 2-3days

 

8. Effective Hiring Skills

The ability to hire the right people is essential to the bottom line

About the Programme

The ability to hire the right people is extremely important to the performance and profitability of your organization. Participants will learn effective interview and selection skills and processes, thereby saving the company money and other resources, and improving corporate performance.

Target Audience: The program is intended for staff of HR Department, and anyone involved in the hiring process and employee performance management.

Objectives

As a hiring manager you need to have a hiring process that covers all the essential steps, from creating a solid job description to making an offer. Through interaction and skill practice you will assess your current hiring needs and learn how to fill them with top performers.

Participants will:

  • Evaluate your current hiring skills and the costs associated with your past hiring decisions.
  • Identify your selection criteria for current positions you have available.
  • Learn how to effectively create or update an existing job description.
  • Gain a clear understanding of the interview process from screening resumes through the four parts of the interview.
  • Analyze the best questions to determine how the candidate will really perform within your organization.
  • Identify the most common hiring mistakes and how to avoid them.
  • Learn how to effectively evaluate the candidates and make an offer.
  • Set up systems for measuring your performance, setting goals and tracking progress.

Course Contents

Module 1: Evaluating the Process

Module 2: Preparing for Effective Hiring

Module 3: The Interview Process

Module 4: Making the Hiring Decision

Module 5: Managing the Hiring Process

Duration: 2 days.

9. Conflict Management

Strong leaders in today’s fast-paced business world realize employees who are adept at managing conflict are crucial to success

About the Programme

It is a strategic advantage to the organization for their employees to learn interpersonal conflict management skills. Also, improve performance, managers must lay the foundation for dealing with and working through conflict. Participants will acquire the essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict, and enhance their overall conflict management skills.

Target Audience: Leaders, Managers and Employees

Course Contents

The programme is delivered in 2 modules;

Module 1: Managing Interpersonal Conflict

Module 2: Managing Organizational Conflict

Duration: 1 day

10. Successful Project Management

About the Programme

The integrative nature of project management involves coordinating multiple processes for a project. This applies through all the basic principles groups of Concept, Selection, Resourcing, Initiating, Planning, Executing, Approval, Delivery, and Closing. The participants will learn to use these basic principles to improve their performance and success of their project.

Target Audience: Program Project Managers and their Project Teams

Course Objectives

Course participants will learn:

  • Identifying resources for the project
  • Providing direction, coordination, and integration to the project team
  • Managing a diverse set of project stakeholders
  • Project Managers are dependent upon others for technical answers
  • Who is responsible for performance and success of the project
  • When to induce the right people at the right time to address the right issues and make the right decisions.

Course Contents

In this Basics Program Project Managers and their Project Teams will learn:
  • What is project management
  • How to define a project
  • Building a successful project team
  • What it takes to plan a project
  • Monitoring a project
  • Best practices for auditing a project
  • Project performance measurement

Duration: 2 days.

11. Diversity

The uniqueness of the individual is what brings strength to the team

About the Programme:

Uniqueness of the individuals is what brings strengths to the team. In this course, participants will discover the foundation for understanding diversity and develop the skills for working in environments and groups composed of diverse individuals. Participants will learn to value the individual differences, and to get along and seek out coworkers as team members.

Target Audience: Leaders, Managers and Employees

Course Contents

 

The programme is delivered in 2 modules.

Module 1: Valuing the Individual

Module 2: Managing Diversity

Duration: 2 days