Conflict Management

Strong leaders in today’s fast-paced business world realize employees who are adept at managing conflict are crucial to success

About the Programme

It is a strategic advantage to the organization for their employees to learn interpersonal conflict management skills. Also, improve performance, managers must lay the foundation for dealing with and working through conflict. Participants will acquire the essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict, and enhance their overall conflict management skills.

Target Audience: Leaders, Managers and Employees

Course Contents

The programme is delivered in 2 modules;

Module 1: Managing Interpersonal Conflict

Module 2: Managing Organizational Conflict

Duration: 1 day