Effective Customer Service

In reality, goods and services aren’t sold; products and services are bought by customers

About the Programme

Organizations that are focused on long-term growth and commercial success place high value on attracting new customers, dazzle customers with their superior services and the role that effective customer service plays in developing their workforce. This programme helps organizations leverage customer service as a strategic advantage

Target Audience: Sales, Marketing & Relationship Officers and Mangers

Course Overview

Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it is a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers, product quality alone isn’t enough.

Course Contents

Effective customer service coaches focus their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention
to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. This programme is delivered in 7 modules, as follows;

Module 1: The Customer Service

Module 2: Coaching Customer Service

Duration:1-2 days

  1. Effective Customer Service

In reality, goods and services aren’t sold; products and services are bought by customers

About the Programme

Organizations that are focused on long-term growth and commercial success place high value on attracting new customers, dazzle customers with their superior services and the role that effective customer service plays in developing their workforce. This programme helps organizations leverage customer service as a strategic advantage

Target Audience: Sales, Marketing & Relationship Officers and Mangers

Course Overview

Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it is a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers, product quality alone isn’t enough.

Course Contents

Effective customer service coaches focus their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention
to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. This programme is delivered in 7 modules, as follows;

Module 1: The Customer Service

Module 2: Coaching Customer Service

Duration:1-2 days